TrueLine Repair & Remodeling (“TrueLine,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have.
By using our website https://truelineworks.com (the “Site”), you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect information in three main ways:
1.1 Information You Provide to Us
When you use our forms or contact us directly, we may collect:
- Name
- Email address
- Phone number
- Address or project location (if provided)
- Project details or messages you choose to share
1.2 Usage Data and Cookies
When you visit our Site, we may automatically collect:
- IP address
- Browser type and version
- Pages visited and time spent on our Site
- Referral source (how you arrived at our Site)
We may use cookies and similar technologies (e.g., Google Analytics) to understand how visitors use our Site and to improve performance and user experience.
You can control cookies through your browser settings. Disabling cookies may affect how the Site functions.
1.3 Information from Third Parties
If you contact us through third‑party platforms (e.g., Google, Facebook, directory listings), we may receive basic contact information you submit there, in accordance with their policies.
2. How We Use Your Information
We use the information we collect to:
- Respond to inquiries, estimate requests, and service questions
- Schedule appointments and manage projects
- Improve our website, services, and customer experience
- Maintain internal records (for jobs, proposals, invoices, warranties, etc.)
- Send updates, service notices, or promotions if you have opted in or as allowed by law
We do not sell, trade, or rent your personal data.
3. Sharing Your Information
We may share your information with:
- Service providers and business tools we use to run our business (e.g., email services, CRM, scheduling tools, analytics). These providers are only allowed to use your data to perform services for us.
- Subcontractors or partner companies involved in estimating or performing your project, but only as reasonably necessary to provide services to you.
- Legal or regulatory authorities if required by law, court order, or to protect our rights, property, or safety.
We do not sell your personal information to third parties.
4. Data Retention
We retain your information for as long as reasonably necessary to:
- Respond to your requests
- Complete any work you hire us to do
- Maintain business records required for legal, tax, or accounting purposes
When information is no longer needed, we may delete it or anonymize it.
5. Your Choices and Rights
You may:
- Opt out of marketing emails at any time by using the unsubscribe link in our messages or by contacting us.
- Request access, correction, or deletion of your personal information by emailing us at contact@truelineworks.com.
We may need to retain certain information for legal or legitimate business purposes even if you request deletion.
6. Security
We take reasonable technical and organizational measures to protect your information from unauthorized access, loss, misuse, or disclosure.
However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
7. Third‑Party Links
Our Site may contain links to other websites. We are not responsible for the privacy practices or content of those third‑party sites. We encourage you to review their privacy policies.
8. Children’s Privacy
Our Site and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us so we can remove it.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top indicates when it was last revised. Changes are effective when posted on this page.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:
TrueLine Repair & Remodeling
Email: contact@truelineworks.com